Last Updated:06-09-2026

Thank you for purchasing from Nexovian Labs. This Refund Policy explains how refunds are handled for our digital products and custom digital services.

By purchasing from Nexovian Labs, you agree to this Refund Policy.

1. Digital Product Refund Policy

All digital product sales are final.

Because our digital products are delivered electronically and may be accessed, downloaded, copied, or used immediately after purchase, we do not offer refunds, returns, or exchanges for digital products once the order has been completed.

This includes, but is not limited to:

• Digital templates

• Downloadable files

• Business resources

• Productivity tools

• Digital planners

• Guides

• AI toolkits

• Marketing resources

• SEO resources

• Design assets

• Website resources

• Any other downloadable or electronically delivered product

Please review the product description, features, included files, compatibility details, and requirements before purchasing.

2. Exceptions

Although digital products are generally non-refundable, Nexovian Labs may review refund requests in limited cases, such as:

• Duplicate payment for the same product

• Incorrect product delivered by mistake

• Download access issue that cannot be resolved by our support team

• Technical file issue caused by Nexovian Labs that prevents product use

If an issue occurs, please contact us within 7 days of purchase with your order details so we can review the matter.

3. No Refunds for Change of Mind

We do not provide refunds if:

• You changed your mind after purchase

• You no longer need the product

• You purchased the wrong product

• You did not read the product description

• The product is not compatible with your software or device due to customer-side limitations

• You expected features that were not listed on the product page

• You have already downloaded, accessed, or used the product

4. Custom Services Refund Policy

For custom services such as website development, SEO, digital marketing, SaaS development, AI automation agents, mobile apps, web applications, or consulting, refund eligibility depends on the project agreement, work completed, and project stage.

Payments for work already completed, time spent, planning, strategy, design, development, setup, research, or delivered project work are non-refundable.

If a project is cancelled before work begins, Nexovian Labs may review the request and decide whether a partial refund is possible.

5. Support Before Refunds

If you experience an issue with a digital product, please contact us first. We will do our best to help with download problems, missing files, product access, file errors, or usage questions.

6. How to Request Support

To request support, contact us at:

Email: [email protected]

Please include:

• Your full name

• Order email

• Product name

• Order number, if available

• Clear description of the issue

• Screenshots, if helpful

7. Payment Disputes

If you have a problem with your order, please contact Nexovian Labs before opening a payment dispute. We are happy to review your issue and help resolve valid product access, delivery, or technical problems.

8. Policy Agreement

By completing a purchase on our website, you confirm that you have read and agreed to this Refund Policy, including the no-refund policy for digital products.

9. Contact Us

For refund or support questions, contact:

Business Name: Nexovian Labs
Email: [email protected]